Shipping Policy

1. Shipping Rates & Fees

  • Free shipping on all orders over R799.
  • Orders below R799 are subject to a R89 delivery fee.
  • All orders are shipped via courier.
  • We do not charge any handling fees.

2. Processing & Delivery Times

  • Orders are dispatched within one working day after payment confirmation.
  • Delivery timeframes:
    • 1 – 3 business days for main cities.
    • Up to 7 business days for outlying areas.
  • All orders are shipped via express courier delivery.
  • Orders are shipped only on business days.
  • Orders placed after 2 PM will be processed on the following working day.

3. Shipping Carriers & Tracking

  • We partner with leading courier companies to ensure reliable and fast delivery.
  • Once your order has been shipped, you will receive a tracking email with a link to track your package.
  • Customers can use the courier’s website to check delivery updates.

4. Shipping Destinations

We currently ship nationwide within South Africa.
International shipping is available upon request—please contact us before placing an order for international delivery options.

5. Failed Deliveries & Returns

If a delivery is unsuccessful due to an incorrect address or absence at the delivery location, the courier may attempt redelivery. If redelivery is unsuccessful, the package may be returned to us.

Please refer to our Returns Policy for details on how to handle returns.

 

For any shipping-related inquiries, feel free to contact our support team.

  • Via Email: sales@thewellnesscnnct.co.za
  • Via Phone Number: 0795486547 / 0623745252
  • Via this Link: https://thewellnesscnnct.co.za/pages/contact-us

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