Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, the item must be:

• In its original condition, unworn or unused.
• In its original packaging with all tags attached.
• Accompanied by proof of purchase.

Certain items cannot be returned, including:

• Perishable goods (e.g., food, flowers, or plants).
• Custom or personalized products.
• Personal care items (e.g., beauty products).
• Hazardous materials, flammable liquids, or gases.
• Sale items or gift cards.

How to Initiate a Return

To start a return, please contact our support team. Returns must be pre-approved, and items sent without prior approval will not be accepted.

If your return is accepted, you will receive return instructions and a return shipping label (where applicable). The cost of return shipping may be the responsibility of the customer unless the return is due to a defective or incorrect item.

Damages & Issues

Please inspect your order upon arrival. If an item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue.

Exchanges

The fastest way to exchange an item is to return it and make a separate purchase for the replacement.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, refunds will be processed to the original payment method within 10 business days. Banks or credit card companies may take additional time to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us.

Consumer Protection Act (CPA) Compliance

This policy aligns with South Africa’s Consumer Protection Act (CPA). Customers are entitled to refunds or replacements if goods are defective, not fit for purpose, or do not match their description. Faulty items may be returned within six months for a repair, replacement, or refund, subject to an assessment.

Cooling-Off Period for Online Purchases

In accordance with South African e-commerce laws, consumers who purchase items online have a 7-day cooling-off period to cancel their order and receive a full refund, provided the item is returned in its original, unused condition.

For any further questions, please reach out to our support team.

• Via Email: refunds@thewellnesscnnct.co.za / sales@thewellnesscnnct.co.za
• Via Phone Number: 0795486547 / 0623745252
• Via this Link: https://thewellnesscnnct.co.za/pages/contact-us